Free shipping on orders over €35 that contain coffee or tea. Shipments to the Peninsula in 24/48h.

Subscription: FAQS

Do you have any questions about our subscription? Don't worry, we answer to the most frequently asked questions

I just signed up for a subscription, when will my first subscription package ship?

Our system records subscriptions daily. That means your subscription gets ready at the moment and it is sent in the following 24/48 hours on working days.

How can I cancel my subscription?

Cancel or pause your subscription by logging in from My Accountin the upper right corner and click My Subscription. A box will open with an overview of your subscription. click on Cancel if you no longer wish to continue with the subscription or Pause if you want to pause it.

In that same section you can resume your Subscription at the time you want.

When will I receive my subscription package?

Our estimated delivery times vary by country of delivery.
Spain (Peninsula and Balearic Islands): 24 / 48 hours
Spain (Canary Islands): 4/5 days (requires customs management)
Europe: 3-5 business days
Rest of the world: on request

What variety of coffee should I subscribe to?

We classify our Hidden coffees between traditional profile coffees and exotic profile coffees according to their characteristics.

Traditional ProfilePairing: Chocolate flavor, caramel, nuts...
Classic and elegant coffee that reflects in its chocolate flavor the origin, the farm, height and process that we all like so much.

Exotic ProfileAppearance: Fruity or floral flavor.
Coffee very different from the traditional that reflects in its flavor (fruity) the clear example that coffee is a seasonal fruit capable of surprising.

If you can't decide between traditional or exotic, subscribe to the variety Surprise to receive both traditional and exotic profile coffees.

Subscribe and start receiving your coffee

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