Coffee, tea and chocolate products
Our coffees are roasted on demand to guarantee maximum quality and freshness. A process based on customer demand, so returns or exchanges will not be accepted once the order has been confirmed (Article 103 of Royal Legislative Decree 1/2007). Changes will only be accepted due to errors in the order by Hidden Coffee Roasters SL
To request a return or exchange of the product it will be necessary to contact with info@hiddencoffeeroasters.on
Attaching:
- Order number
– Photograph of the shipping label
– Photograph of the problem
– Detailed explanation of what happened
In the event of not being able to provide the above, Hidden Coffee Roasters will not be able to proceed with the exchange or refund. of the amount paid. The return method will be by coupon redeemable within the website. hiddencoffeeroasters.com , return in the same payment method used or sending the same product again (subject to stock availability, In this case an alternative will be given).
For returns outside the peninsular territory, shipping costs will be charged.
Products other than coffee, tea and chocolates
You have 14 calendar days from receipt of the product to return it, as long as it is in its original packaging, has not been opened and has not been damaged. To start the return process, you must send an email to pedidos@hiddencoffeeroasters.com with the delivery note and a photograph of the product in its original packaging. The costs derived from the collection and shipment of the products will be borne by the customer and will be deducted at the time of making the refund and after checking the products.
All problems that the product may present such as breakages, operating errors, order errors by Hidden Coffee Roasters, will be communicated via email to info@hiddencoffeeroasters.com
Attaching:
- Order number
– Photograph of the shipping label
– A description of the problem must be included, along with graphic material (photo and video) that helps verify it.
– Detailed explanation of what happened
With this material, the company in charge of repairing or changing the product will be able to provide support to the customer and assess the repair, return or refund of the amount paid
For returns outside the peninsular territory, shipping costs will be charged.
Promotions and discount codes
No returns are accepted on promotional items, campaigns, offers or discounts unless there has been an error on the part of Hidden Coffee Roasters.
All promotions are only applicable to items that are not already discounted and always at http://www.hiddencoffeeroasters.com, never in physical stores.
Returns are not accepted when
– The coffee or product is in good condition and the customer no longer wants it for any reason.
– Due to the client's absence at the package delivery time after 2 delivery attempts and tracking by SMS and email. If the transport company cannot contact the customer, Hidden Coffee Roasters is not responsible. Nor is it responsible for errors in the introduction of shipping information by the client.
– Any reason other than Hidden Coffee Roasters' error.
Returns and refunds through Klarna
Do you want to return your order or are you entitled to a refund for any reason? Please contact us so much with Klarna as well as SkatePro to avoid additional charges.
- Once the item has been registered at our warehouse, we will inform Klarna about the return and they will cancel/adjust the invoice.
- If you have already paid the invoice, Klarna will send you an email with further information about the refund process once we have registered the returned items.
For more information, read Klarna's terms of use y General information about Klarna.